What’s the Secret? gives you an inside look at the world-class customer service strategies of some of today’s best companies. You’ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world’s best customer service providers.
What’s the Secret?
R543,94
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| ISBN | 9781118039427 |
| Number Of Pages | 336 |
| File Size | 4.58 mb |
| Format | EPUB |
| Edition | 1 |
| Published | 07-01-2011 |
